Chase customer service contact options
Chase provides a personal banking contact directory. Select the checking, savings, card or other product involved rather than using a business or merchant support department. Identify the account or banking product involved before choosing a department. Checking, credit cards, mortgages and business accounts can have separate support teams.
| Contact option | Where to go | When to use it |
|---|---|---|
| Phone | 1-800-935-9935 | Personal banking customer service. |
| Official online help | Chase support | Finding the current contact route for personal accounts and related requests. |
How to call Chase customer service
Chase customer service can be reached using the listed number, 1-800-935-9935. Check the department label before dialing: Personal banking customer service. Explain whether the issue concerns a deposit account, card, loan or digital access so it can be routed correctly.
- Have the relevant details ready for your personal accounts question.
- Call 1-800-935-9935 and choose the department matching your request.
- Explain the issue, when it occurred and the specific help you need. If a different department is required, ask for the correct contact route.
Check the linked contact page for current availability. Automated account tools and live representatives can have different hours; this guide does not promise a wait time or a particular outcome.
Contact Chase customer service online
Use the signed-in account or secure messaging route for account-specific details. For an access problem, describe the sign-in method and error without including a password or one-time code.
- Open the official Chase support link and choose the topic that matches your request.
- Identify the account, product or reference associated with personal accounts. Sign in only through the official service when required.
- Use the contact method offered for that topic and include a short description, relevant dates and any existing case number.
What to have ready
For Chase requests involving personal accounts, cards, digital banking, prepare the information that helps identify the right account or transaction. Share private details only through the company’s appropriate support process.
- The type of account or card and the name on the account.
- Transaction date, amount and merchant or payment reference relevant to the question.
- The exact error message and device details for an online-banking problem.
Keep the case reference and any requested next action. A service representative can explain the process that applies to the account; the contact guide does not determine an account outcome.
Frequently asked questions
How do I contact Chase customer service?
The listed number is 1-800-935-9935. Its scope is: Personal banking customer service. The linked official source publishes the number.
Which Chase support route should I choose?
Chase provides a personal banking contact directory. Select the checking, savings, card or other product involved rather than using a business or merchant support department.
What should I prepare before contacting Chase?
Identify the request first: personal accounts, cards, digital banking. The type of account or card and the name on the account. Keep the case reference and any requested next action. A service representative can explain the process that applies to the account; the contact guide does not determine an account outcome.
Sources & last checked
We checked the sources below on October 8, 2026. Phone numbers and support routes are attributed to the official references below. Support availability, routing, and menu labels can change.
- Chase: official support reference Official source — Chase provides a personal banking contact directory. Select the checking, savings, card or other product involved rather than using a business or merchant support department.
This is an independent guide. Chase provides the support service; Customer Service Phone Numbers and ROI Hacks do not manage your account or handle support requests.
